Operations Specialist

Operations Lead

The Company:

DIME® was founded in 2018 by husband and wife duo Ryan and Baylee Relf, who saw a need to provide clean, optimized skincare for people of all ages. As a skincare and beauty advocate, Baylee became a Master Esthetician in 2015 and learned skincare is not “one size fits all”. 

With a slogan of “Love the DIME Difference”, DIME’s mission is simple: to create luxurious skincare and beauty products that are clean, effective, and approachable. 

Position Description:

The Operations Specialist is responsible for supporting our direct-to-consumer (DTC), business-to-business (B2B), and Inventory Control workflows across daily, weekly, and monthly operational cycles. This role plays a critical part in ensuring accurate order processing, inventory integrity, and seamless wholesale fulfillment through hands-on execution, cross-functional coordination, and data-driven performance tracking. 

Operational Execution & Performance Management

• Communicate daily unit output and throughput-per-hour (TPH) targets to the B2B team at the start of each shift.
• Monitor hourly production performance and progress toward daily goals, adjusting priorities as needed.
• Pull and analyze team performance metrics twice daily, tracking unit output against logged labor hours to calculate TPH and report on goal attainment.
• Produce and distribute B2B performance and productivity reports.

• Manage outbound wholesale purchase order (PO) staging, including paperwork verification and post-pickup processing.
• Prepare, verify, and distribute shipping documentation, including packing lists and bills of lading (BOLs).
• Submit outbound PO documentation to retailers and carriers.
• Upload shipment tracking and transmit transactions through Ulta EDI and/or Amazon Seller Central.
• Perform ship-off system inventory adjustments to ensure accurate stock records.
• Maintain complete and organized PO documentation (BOLs, packing lists, pallet photos) through filing and system linking.

• Process wholesale channel POs from receipt through shipment.
• Prioritize POs based on ship dates, launch timelines, and service-level requirements.
• Manage and maintain the master wholesale shipment tracker, capturing new POs, SKU additions, revisions, and status updates.
• Verify PO inputs, revisions, and adjustments to support accurate end-of-month (EOM) reporting.

• Conduct storefront and active-zone inventory verifications to ensure staged stock accuracy.
• Investigate and process inventory discrepancies, damages, and system adjustments.
• Perform cycle counts and validate stock levels across locations.
• Support inventory integrity through lot code and expiration date verification where applicable.

• Oversee multi-channel returns processing, including logging, receipt capture, and system updates.
• Perform quality checks on returned goods and verify lot and expiration details prior to disposition.

• Troubleshoot order processing errors, EDI issues, and PO import discrepancies across systems.
• Support cross-functional operational needs and provide coverage as required.
• Assist the Operations Lead with end-user process training and documentation.

Requirements:

• Ability to problem-solve and troubleshoot warehouse equipment.
• High attention to detail and organizational skills.
• Ability to comprehend instructions, correspondence and other information.
• Strong interpersonal skills.

Qualifications, Education and Experience:

• High school diploma or equivalent.
• 1-2 years experience in a warehouse environment.
• Experience with warehouse operations software.

Physical Requirements:

• Consistently works in a warehouse environment.
• Prolonged periods of sitting at a desk, working on a computer, or standing.
• Prolonged periods of performing repetitive tasks.
• Must be able to lift 50 pounds at times.
• Regularly required to sit, stand, talk, hear, and use fingers to operate a computer and telephone.

Safety risks: 

Ergonomic strains due to repetitive movements and desk work. Eye strain due to computer usage. Physical strain due to physical labor, standing for long periods, and handling items of various shapes and weights. Musculoskeletal injuries (MSIs), including sprains and strains and other injuries associated with lifting, handling, carrying objects, bending, twisting, heavy loads, and awkward postures. Contact with forklifts and other warehouse machinery. Falling objects. Slips, trips, and falls. Injuries from using box cutters.