Customer Success Coordinator

Draper, UT

Full Time

Entry Level

The Company:

DIME® was founded in 2018 by husband and wife duo Ryan and Baylee Relf, who saw a need to provide clean, optimized skincare for people of all ages. As a skincare and beauty advocate, Baylee became a Master Esthetician in 2015 and learned skincare is not “one size fits all”.

With a slogan of “Love the DIME Difference”, DIME’s mission is simple: to create luxurious skincare and beauty products that are clean, effective, and approachable.

Position Description:

The Customer Success Coordinator assists customers by answering questions, troubleshooting issues, and providing guidance and knowledge about the company’s products.

Duties/Responsibilities:

Supports customers via email, live chat, social media platforms, etc.
Monitors and responds to customers' questions, comments, and direct messages in a timely manner.
Assists customers in person; processes orders and checks them out.
Educates customers on product usage, ingredients, and benefits.
Identifies customer needs and recommends the appropriate products.
Creates a high-quality customer service experience with every customer interaction.
Displays creative problem-solving by presenting solutions to customers.
Actively contributes to creating a positive team atmosphere by collaborating and maintaining professional relationships.
Represents the company in a positive, professional manner.
Completes assigned training on time
Other duties as assigned

Requirements:

Strong customer service skills with a passion for delighting customers and providing above-and-beyond service.

Effective verbal and written communication skills.
Excellent time-management and prioritization skills.
Ability to work independently and in a team setting.
Ability to resolve complaints and issues with effective solutions and a positive attitude.
Ability to learn different software systems used by the company.

Qualifications, Education, and Experience:

High school diploma or equivalent.
Prior experience in a customer success role (preferred).
Prior experience working with email, Slack, Live Chat Software, and social media is considered an asset.

Location:

This role is a hybrid role. Employees work both in our office in Draper, UT and from home.

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Customer Success Coordinator

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