Operations Specialist

Operations Specialist

The Company:

DIME® was founded in 2018 by husband and wife duo Ryan and Baylee Relf, who saw a need to provide clean, optimized skincare for people of all ages. As a skincare and beauty advocate, Baylee became a Master Esthetician in 2015 and learned skincare is not “one size fits all”. 

With a slogan of “Love the DIME Difference”, DIME’s mission is simple: to create luxurious skincare and beauty products that are clean, effective, and approachable. 

Position Description:

The Operations Specialist is responsible for supporting our direct-to-consumer (DTC), business-to-business (B2B), and Inventory Control workflows across daily, weekly, and monthly operational cycles. This role plays a critical part in ensuring accurate order processing, inventory integrity, and seamless wholesale fulfillment through hands-on execution, cross-functional coordination, and data-driven performance tracking. 

Operational Execution & Performance Management

• Communicate daily unit output and throughput-per-hour (TPH) targets to the B2B team at the start of each shift.
• Monitor hourly production performance and progress toward daily goals, adjusting priorities as needed.
• Pull and analyze team performance metrics twice daily, tracking unit output against logged labor hours to calculate TPH and report on goal attainment.
• Produce and distribute B2B performance and productivity reports.

• Manage outbound wholesale purchase order (PO) staging, including paperwork verification and post-pickup processing.
• Prepare, verify, and distribute shipping documentation, including packing lists and bills of lading (BOLs).
• Submit outbound PO documentation to retailers and carriers.
• Upload shipment tracking and transmit transactions through Ulta EDI and/or Amazon Seller Central.
• Perform ship-off system inventory adjustments to ensure accurate stock records.
• Maintain complete and organized PO documentation (BOLs, packing lists, pallet photos) through filing and system linking.

• Process wholesale channel POs from receipt through shipment.
• Prioritize POs based on ship dates, launch timelines, and service-level requirements.
• Manage and maintain the master wholesale shipment tracker, capturing new POs, SKU additions, revisions, and status updates.
• Verify PO inputs, revisions, and adjustments to support accurate end-of-month (EOM) reporting.

• Conduct storefront and active-zone inventory verifications to ensure staged stock accuracy.
• Investigate and process inventory discrepancies, damages, and system adjustments.
• Perform cycle counts and validate stock levels across locations.
• Support inventory integrity through lot code and expiration date verification where applicable.

• Oversee multi-channel returns processing, including logging, receipt capture, and system updates.
• Perform quality checks on returned goods and verify lot and expiration details prior to disposition.

• Troubleshoot order processing errors, EDI issues, and PO import discrepancies across systems.
• Support cross-functional operational needs and provide coverage as required.
• Assist the Operations Lead with end-user process training and documentation.

Requirements:

• Ability to problem-solve and troubleshoot warehouse equipment.
• High attention to detail and organizational skills.
• Ability to comprehend instructions, correspondence and other information.
• Strong interpersonal skills.

Qualifications, Education and Experience:

• High school diploma or equivalent.
• 1-2 years experience in a warehouse environment.
• Experience with warehouse operations software.

Physical Requirements:

• Consistently works in a warehouse environment.
• Prolonged periods of sitting at a desk, working on a computer, or standing.
• Prolonged periods of performing repetitive tasks.
• Must be able to lift 50 pounds at times.
• Regularly required to sit, stand, talk, hear, and use fingers to operate a computer and telephone.